FAQs

When you sign up, you will receive 6 complimentary boxes (2 of each size), along with a roll of packing tape and a marker to label your belongings. If you need more boxes or tape, they are available for purchase. You do not need to store all 6 complimentary boxes.

No, you can use any boxes that you like. The boxes that you use can also be different dimensions than our small, medium, and standard boxes. The price of the box will be adjusted according to their size. Please label anything you store with your name and confirmation number.
Absolutely! If you will not be returning at the end of a term, we will just renew the charge for another full term. We will send out an email near the end of the term to confirm a delivery or to confirm that your items will be kept in storage.
That is perfectly acceptable. We will deliver whatever items you want delivered, even if it just a portion of your full storage. The cost will be adjusted accordingly. You will not be charged a new storage fee for items that we deliver, only for the items that will remain in storage.
Due to the fact that sign-ups fill up quickly, we take a deposit to reserve your storage spot in our facility. This deposit is not an additional charge. It is credited towards your final storage cost.
As your storage term comes to an end, we will send you an email to set up a delivery date if one has not already been set up. You can call or e-mail us at any time to establish a delivery date and address that you would like your belongings delivered to. All you have to do is make sure you, or someone who you trust, will be home at the time of delivery to sign for your belongings to assure that they are delivered in a safe manner.
Immediately after we take inventory of all of your belongings, we will be able to tell you the cost of your total storage. During the sign-up process, you will be required to put a credit card on file. Within one week after we pick up your belongings, we will directly charge the credit card that we have on file. If you would like us to charge a credit card that is not on file, please call us or e-mail us with the new credit card information. You can also give us the new credit card information when we pick up your belongings.

Our entire company consists of only University Student Storage employees; we do not hire other moving companies to pick up your belongings. Peer relations are very important to us, so we believe in hiring local employees who are very familiar with our customers.

Every one of our storage facilities is located within 10 miles of each school that we serve. The safety and security of your belongings is our top priority! Each facility has multiple security measures in place, as well as 24-hour video surveillance.

Absolutely! If you find that you need to clear out some space in your room, you can give us some things to store, and you can hold on to the rest of your items until you’re ready for us to store them, too. It is no extra charge to have us pick up things on separate days, just send a message via our “Contact Us” page to schedule a second pick-up date whenever you’re ready! Just be sure to tell us that it’s an “add on” when we pick your things up.

If you have any questions that weren’t answered on our Frequently Asked Questions page, feel free to give us a call at (602) 919-8289

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